Shopping Cart
Continue Shopping

Minnow + Mars FAQ

How fast are orders processed?

  • We process orders within 2-3 business days, then ship domestic orders via FedEx Smartpost. Basically FedEx halfway and then USPS the rest of the way. 

Where is my order?

  • For all shipped packages, we send the tracking number in an email. If you want to change the address or simply learn the whereabouts of your order you can contact the carrier.
  • USPS: 1-800-222-1811
    FedEx: 1-800-463-3339

How can I exchange?

  • We suggest that you return your original purchase for a full refund in store credit before ordering in a new size or color. To begin the process, please send us an email at hello@minnowandmars.com and we'll get you sorted. 

What if my items are damaged, defective, or incorrect?

  • If you have received a damaged, defective, or incorrect item, contact hello@minnowandmars.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!

Is it safe to shop with Minnow + Mars online?

  • Yes. You can shop with total peace of mind as we make every effort to ensure we have the resources that guarantee the security of your purchases and details.

A product I want is sold out. Can I still get it?

  • When you see something you love that's not available, click the "notify me" link and we'll send you a message if that item returns. Usually these are items that are on their way to us so you will be in luck, but occasionally styles that sell out are gone for good. 

What payment methods do you accept?

  • We accept:
  • Visa, MasterCard, American Express, Discover, Diners Club, and JCB
  • Store credit

Can I use more than one coupon on my order?

  • No, sorry! Our system only accepts the last coupon entered. Coupon codes cannot be combined.

Will my entire order be shipped in one package?

  • Usually, yes, your entire order will ship in one package unless a specific item or order has unusual circumstances that require more than one. 

Can I Place an Order Without Registering?

  • Yes, you can.

What Will You Do with My Information After I Register?

  • We will only use your information in accordance with our privacy policy, found here.

Can I return or exchange my free gift?

  • Sorry, but our free gifts cannot be returned or exchanged for other items. You can read more about our returns and exchanges here.

What happens if I return an item that I bought on sale or used a promo code on?

  • Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.

Sales Tax

  • Applicable sales tax will be charged on total merchandise, including shipping & handling fees, where applicable, for orders shipped to NY and CA. For purchases made in Canada, the customer is responsible to pay duty and taxes where applicable.

I placed an order. Can I change the shipping address?

  • Yes! If your order has not yet shipped, contact us at hello@minnowandmars.com and we will update it for you. You may be charged additional for shipping if the rate is different for the new address.

I placed an order. Can I change the payment method?

  • Unfortunately once an order is placed, we are unable to change the method of payment.

I placed an order. Can I add an item?

  • The quickest solution is to place a new order for the additional item. We may be able to ship your items together and refund the additional shipping charge if you contact us at hello@minnowandmars.com within 30 mins of placing both orders.

I placed an order. Can I cancel it?

  • As long as your items have not shipped, we are usually able to cancel items or orders. Send us an email at hello@minnowandmars.com with your order # and we will see what we can do.

Can my Minnow + Mars shopping credit be applied to pay for faster shipping & handling options?

  • Faster shipping & handling options must be paid for with a credit card or debit card. Shopping credit cannot be applied toward shipping & handling. It is applied only to the order subtotal before any applicable tax and shipping & handling fees.

Do you have a physical store?

  • Nope! We're an online-only boutique.

Where can I send you photos of cute Minnow + Mars clothes in action? What kind of photo can I send?

  • We'd love to see them! Share your photo with us on Instagram. Make sure you follow @minnowandmars and tag #minnowandmars. We love it when people share photos of their Minnow + Mars style!
  • We want to see your family looking good and living well in all things Minnow + Mars. What's your favorite Minnow + Mars outfit? Have any Minnow + Mars décor brightening a room? Please only send photos that you own and that feature your Minnow + Mars favorites, yourself and your kids.

What are you going to do with the photo? Will my kid’s personal details be made public? Can I still use the photo in my Facebook/Instagram/etc?

  • We love to share photos of Minnow + Mars kids and families, so you might see your photo on our site, on one of our social pages (including Facebook, Pinterest, Instagram, and Twitter) or in an upcoming Minnow + Mars promotion! Before you submit your photo to us, please make sure you own all necessary rights in the photographic image and have obtained any necessary permission from the photographer or those featured in your photo. Please do not submit images you regard as confidential or proprietary, or any image that might infringe the intellectual property rights of others. By submitting your photo, you grant or assign a nonexclusive, world-wide, royalty free, license to Minnow + Mars LLC and its agents or affiliates to display the photo on our website and to copy and display the photo in any related online and offline promotions.
  • We want to give your little minnow the spotlight! If you submit photos to Minnow + Mars via email or social media (such as Facebook or Instagram), we may include the name of the sender in the posting. Remember, we only have access to the name associated with the account from which you provide the information (e.g., your Facebook username or the name on your email account). We'll never share your contact information.

Can my child volunteer to be a Minnow + Mars model?

  • We're always looking for smiling faces in the New York area to model for the site. Contact us at hello@minnowandmars.com for more information and to give us your contact information.

What social media sites does Minnow + Mars use?

Are you hiring?

  • Yes! We're hiring fantastic people to work in our NYC office. Please send your resume to hello@minnowandmars.com with the subject line: Pick me! —you just never know what we might have available.

Do you have an affiliate program?

  • We sure do! Our affiliate program is powered by ShareASale- you can find all the details and sign-up here.